Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on the Natural Way Forward website. On some pages, you can order products, fill in a contact form, and register to receive newsletters. The types of personal information collected at these pages are:
- E-mail address
- Phone number
- Shipping & Registered Payment Address
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (such as with Paypal).
We use return e-mail addresses to answer any e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
At Natural Way Forward we strive to deliver the highest possible standards of practice. However, if you found any of our services unsatisfactory, this is an indication that something is wrong and we will always seek to investigate thoroughly and improve our practices where necessary. A complaint will not affect the way in which you are treated at Natural Way Forward regardless of the outcome.
If you should need to make a complaint, you will need to write to :
Natural Way Forward
North Circular Road
London, NW10 7PN
All copyright and other intellectual property rights with respect to all material on this website (including without limitation, text, underlying source code, graphic images &/or photographs and their associated layout/functionality, and all other materials) are owned by Shaila Karim / Natural Way Forward or our licensers. Natural Way Forward © 2013. All Rights Reserved.
Any redistribution or reproduction of part or all of the contents, in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Should you have other questions or concerns about these privacy policies, please send us an e-mail at firstname.lastname@example.org.
Delivery & Returns Policy
- We charge a single flat fee for all postage and packaging. Deliveries will be made within 3-5 days of your order
Returns & Exchanges
We hope that you are delighted with your order from Natural Way Forward.
As the items are mixed and made to order, we cannot offer a refund or exchange unless the item was incorrect or damaged in transit. If you are returning the goods owing to defects, incomplete or incorrect orders we will exchange the goods for the correct items and we will refund the cost of you returning the item to us.
Refunds of the return delivery charge will be made within thirty (30) days of receiving your returned the goods.
Refunds will only be made directly to the paypal account used.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
This policy is only applicable to purchases made online.
Your statutory rights remain unaffected.
If the goods you receive are damaged in any way, we will be happy to exchange the items or offer you a refund.
Please notify us immediately by e-mailing our customer services team email@example.com.
To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
The Returns Process
STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by emailing us at firstname.lastname@example.org with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.
STEP 2. – Completing The Necessary Documentation On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on your dispatch note. Customer Service will then issue you with an authorisation number and an e-mail confirmation. Please keep a copy of this authorisation number for future reference with Customer Service with regards to this matter.
STEP 3. – Returning The Product Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original dispatch note and a copy of your e-mail confirmation.
Please return to:
Natural Way Forward
North Circular Road
London, NW10 7PN
STEP 4. – Processing The Refund If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery.
If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.